If Pool13 cancels a rummy cash game due to a technical glitch or a player(s) engaging in unfair gameplay, the following policies apply

The following is the settlement policy

Points for Rummy Cash Games

In the event of a Points Rummy Cash Game cancellation, each player's table balance is credited to their account. The exact process applies to games with collusion or cheating, plus any further action Pool13 required.

Pool Rummy Cash Games

We'll refund all player's entry fees if we cancel. When collusion or cheating is detected, entry fees paid by other players are refunded, and entry fees paid by colluding or cheating players are handled as per the terms Pool13.

Rummy Deals Cash Games

If you cancel, you'll get a refund. In Deals Rummy Cash Games, collusion or cheating is dealt with as per the terms plus any further action deemed necessary Pool13. Other players entry fees are refunded.

Settlement Policy

If a contest or competition is cancelled or disrupted, Play 24x7 can refund the user(s) payments or settle them at the current stage. This decision is final.